Returns and Exchanges

Returns and exchanges, in plain words

If a piece isn’t right, tell us quickly and we’ll sort it out. Short rules, no fine print you need somebody to interpret for you.

Our standing rules

These are the rules we work to, written the way we’d explain them on a WhatsApp call. Anything unusual, message us and we’ll agree it between us.

• Check it the day it arrivesOpen your parcel and look it over the same day. If anything is wrong, message us on WhatsApp straight away.
• Keep it unworn and taggedFor an exchange the piece must come back unworn, unwashed and with the tag still on, so the next shopper receives it clean.
• Use the window on your receiptYour receipt prints how many days you have to raise an exchange. We honour exactly that number, so keep the receipt safe.
• Wrong or damaged itemIf we sent the wrong piece or it arrived damaged, that’s on us. Send a photo on WhatsApp and we’ll arrange the return and the replacement.
• RefundsWhere a piece can’t be replaced, we agree the refund with you on WhatsApp and pay it back through the same channel you paid with.

How to start a return

Four steps, and you’ll know where you stand after the first message.

• Message usSend your order details and a photo of the piece on WhatsApp so we can see what you’re seeing.
• We confirmWe tell you whether it’s an exchange or a refund, and where to send the piece back to.
• Send it backCourier it to the address we give you, or bring it to our Lagos pickup point if that’s easier.
• We finish itOnce it’s checked, we send the replacement or pay the refund, and message you when it’s done.

Returns questions

The three questions that come up most when something doesn’t fit or doesn’t land right.

• Who pays for the return courier?If the piece was wrong or damaged from our side, we cover it. If you simply changed your mind, the return courier is yours — ask us first and we’ll tell you the cost.
• Can I exchange for a different piece?Yes, as long as it hasn’t been worn and the value works out. Any difference is settled by transfer or card before we send.
• How long does a refund take?We agree it on WhatsApp and pay it back as soon as the returned piece is checked. You’ll get a message the moment it’s sent.

Something not right?

Send a photo and your order details on WhatsApp. We’ll tell you exactly what we can do, and do it.